Personal Data Processing Policy

Personal data :

When you make your purchases from iméraor subscribe to the newsletter, we collect information which makes it possible to identify you directly or indirectly, in particular by reference to an identifier, such as a name, an identification number or location data. These are your personal data. This section informs you about the processing carried out using your personal data, as well as the security put in place to ensure their protection.

1) Why does iméra collect your data?

iméra, responsible for processing, needs your personal data and proceeds to their computer processing to carry out the operations relating to your order:

  • Registration, tracking and delivery,
  • Recording and securing your payment, collection of unpaid bills,
  • Personalized access to customer service by e-mail.

This processing is carried out in order to allow us to provide you with the products you order.

When placing your order, we may have to check or have checked by our partner Stripe the regularity of the information transmitted and the means of payment used.
The purpose of this automated processing of your personal data is to define a level of analysis of a transaction and to fight against fraud. If an order does not present or does not seem to present all the guarantees necessary to ensure a compliant and secure payment, we may ask you, to finalize the order, to provide us with proof relating to your identity, to the address billing or delivery, to the payment method used.
Failure or refusal to send the requested items may lead us to refuse the order concerned. The same would apply in the event of an unregulated payment incident.

These provisions are intended to protect you in the event of loss or theft (credit card, check).

Personal information and data are also useful to us for our commercial and marketing management:

  • Sending commercial offers (if you have not objected to them) by e-mail,
  • Statistics and measurements of site traffic,
  • Provision of sharing tools on social networks,
  • Standardization, enrichment and deduplication of our databases,
  • Sharing your contact details with our Mailchimp mailing tool (if you have not objected to it)

This information is processed in the context of our legitimate interest in developing our business and providing you with the best possible service. Where required by law, we ask for your prior consent, for example before sending you marketing messages by electronic communication. We then process your data on the basis of this consent. You can withdraw your consent free of charge at any time without this affecting the processing of your personal data already carried out.

In the collection forms, essential data is indicated by the symbol *. Without this data, it will not be possible for us to process your order or request.

2) To whom does iméra transmit your data?

The data collected may be transmitted to authorized personsiméra, to our service providers, subcontractors, who will act on behalf of and following iméra’s instructions for the following operations: entry of your order, production, tracking and delivery of packages, securing your payment, sending and distribution of Postal packages.

They are transmitted toiméra’spartners who can process this data on their behalf: banks, credit institutions, or commercial partners (in particular marketing and advertising agencies), as well as to social networks by providing tools sharing.

3) How does iméra ensure the protection of your data?

We have implemented the appropriate technical and organizational measures to ensure the security and confidentiality of data and information concerning you.

We have implemented security procedures both for the internal management of our files and the protection of our computer system and its electronic communication services, as well as for the methods of delivery to its service providers and partners.

We protect your personal data during transmission by using Secure Sockets Layer Software (SSL) which encrypts the information you enter before it is sent to us.

Our security procedures may require us to ask you for proof of your identity before we can provide you with your personal data.

We also ensure that our service providers and business partners are committed to protecting your data.

Note that it is important to protect yourself against unauthorized access to your password and to your computer. If you share a computer, you must log out after each use.

4) How long does imera keep your data?

We keep your personal data for up to 10 years after your last order to meet our legal obligations, as well as to allow us to improve and personalize the services we offer you and the information we send you, if you do not you are not against it.

If you have never ordered, the data we have about you following a subscription to our newsletter will be kept for a maximum of 3 years.

5) What are your choices, your rights and how to exercise them?

Depending on your choices, you may receive commercial offers from iméra.

If you do not wish this, pleasedo not check he box “I wish to receive iméranews by email” at the time of payment.

In accordance with the applicable regulations, you have the right:

– To know what personal data concerning you we have (right of access);
– To rectify or request the rectification of inaccurate data concerning you;
– To request the erasure of data that is no longer necessary for the purposes for which it was initially collected or processed;
– To withdraw your consent to the use of your data and, for legitimate reasons, to oppose their processing;
– To object to your data being used for commercial prospecting purposes;
– To request the portability of the data you have provided to us.

Finally, you can formulate directives relating to the fate of your data after your death.
The right to erasure will not lead to the deletion of invoices and information related to your orders, for which a legal retention obligation exists.
To exercise these rights, contact iméra by e-mail to the Data Protection Officer: specifying your surname, first name, address and your customer number if you have one, to facilitate the processing of Requirement.

For any exercise of the right of access as well as in the event of reasonable doubt about the identity of the applicant, we will ask you for any document to prove your identity.

If you believe, after contacting us, that your “Data Protection” rights are not respected, you can file a complaint online with the CNIL

Updated on : 08.03.23