{"id":3139,"date":"2020-11-04T14:24:37","date_gmt":"2020-11-04T14:24:37","guid":{"rendered":"https:\/\/imera-paris.com\/faq"},"modified":"2023-03-09T11:49:20","modified_gmt":"2023-03-09T11:49:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/imera-paris.com\/en\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”60px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”DM Sans||||||||” text_text_color=”rgba(0,0,0,0.81)” text_font_size=”18px” text_orientation=”center” custom_margin=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” module_alignment=”center” custom_margin=”|auto||120px|false|false” custom_padding=”|||19px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”DM Sans||||||||” text_text_color=”rgba(0,0,0,0.81)” text_font_size=”17px” custom_margin=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

Orders<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”82.8%” custom_margin=”-49px|auto||auto||” custom_padding=”41px|||||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”What size should I order?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

We have a size guide that you can refer to for each item to know what size to order.<\/span> <\/span>Our clothes fit normally, however if you hesitate between two sizes we recommend that you take the larger size.<\/span> <\/span>If you have any questions, you can contact us via your customer area or by DM Instagram, we will be happy to help you.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is it possible to change\/cancel my order?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

If your order is not yet being <\/span>processed\/ready<\/span> <\/span>to <\/span>ship <\/span>,please email us through your customer area.<\/span> <\/span>On the other hand, if your order has already been dispatched, we will no longer be able to cancel it.<\/span> <\/span>Please check before confirming and paying for your order that the items in your basket are the ones you want to buy.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I want to change the delivery address, what should I do?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

If you wish to change your delivery address, please contact us via your customer area as soon as possible once your order has been validated.<\/span> <\/span>If your order has not yet been processed, we will try to change the destination address, but we cannot guarantee this.<\/span> <\/span>If your order has already been shipped, it will be your responsibility to contact the chosen delivery service to redirect your package to a new destination address.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What is the status of my order?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

As soon as your package is shipped, a tracking number will be communicated to you through which you can follow its delivery.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” module_alignment=”center” custom_margin=”|auto||120px|false|false” custom_padding=”|||19px||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”DM Sans||||||||” text_text_color=”rgba(0,0,0,0.81)” text_font_size=”17px” custom_margin=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

Returns<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”4px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What is your return policy ?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

Items must be returned within 14 days of receiving your order.<\/span> <\/span>Items must be returned new, unworn, undamaged, unsoiled, with sealed tags and in their original packaging.<\/span><\/p>\n

If you wish to return your item, you must make a request in your customer area, and we will send you a prepaid return form.<\/span> <\/span>Please keep the proof of deposit of your return in a safe place.<\/span> <\/span>We will only be able to proceed with the refund once the package has been received at our premises, and only if it meets the return conditions set out above.<\/span> <\/span>The refund will be made to the payment method used to make the purchase.<\/span><\/p>\n

For more information on returns, please see this page<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I want to exchange my item, is it possible?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

We do not make exchanges. If you wish to order another size, please proceed with the refund of your item and then proceed with a new order.<\/p>\n

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Shipping<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”82.8%” custom_margin=”-49px|auto|-1px|auto||” custom_padding=”41px|||||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”Where do you ship orders from?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

Orders are shipped from our premises in the Paris region.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What are the different shipping options?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

We ship our orders via La Poste with the Colissimo Suivi service.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What are the delivery times ?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

Delivery is made between 3 to 5 days. For more information on delivery times, please visit this page<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How much is shipping ?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

Delivery costs are free in Metropolitan France above 199\u20ac (Corsica & Monaco included)<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My package has not arrived, what should I do?” open_toggle_text_color=”#242424″ closed_toggle_text_color=”rgba(0,0,0,0.59)” icon_color=”#242424″ _builder_version=”4.16″ title_level=”h2″ title_font=”DM Sans|600|||||||” title_text_align=”left” title_font_size=”15px” title_line_height=”1.6em” closed_title_font=”DM Sans||||||||” closed_title_font_size=”15px” body_font=”DM Sans||||||||” body_font_size=”15px” body_line_height=”2em” background_color=”#ffffff” custom_margin=”||1px|||” custom_padding=”||18px|||” border_width_all=”0px” locked=”off” global_colors_info=”{}”]<\/p>\n

If your package hasn’t arrived, contact us via the messaging service in your customer area and we’ll help you locate it.<\/p>\n

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